Guests at Les Hauts d’Avignon are expected to respect a certain art of living.

By following a few simple rules, you can help ensure the peace, comfort, safety and well-being of everyone, and create a pleasant, respectful experience for all.

We thank you for your understanding and cooperation, and look forward to making your stay as comfortable and enjoyable as possible.

Respect for Calm

To preserve a peaceful atmosphere for everyone and the neighborhood, we ask you to limit noise between 10 pm and 8 am. Noisy parties are not permitted.

Non-Smoking

The entire house (bedrooms, lounges, dining room, etc.) is strictly non-smoking. Please do not smoke or vaporize in the building, in the rooms or at the windows. Fire detectors are installed and can be triggered in the event of smoke or steam.

Only the outdoor area is available to smokers.

Pets

We are pet-friendly, but to ensure the comfort and peace of mind of all our guests and neighbors, pets are not allowed on the premises.

Children’s ages

The house is not suitable for children under 14 for safety reasons (suspended terrace and infinity pool) and to preserve the serenity of all guests.

Guests’ attention is drawn to the fact that minors on the property are the sole responsibility of their parents or guardians.

Table d’hôte

Breakfast is served in the dining room on the large table, or on the terrace depending on weather conditions, between 8 and 10:30 am. If you leave before 8am, please let us know so that we can prepare your breakfast.

Lunch is served from 12:30 to 1:30 pm in the dining room on the large table, or on the terrace. They must be reserved the evening before or the morning before 9am.

Evening meals are served at 8.30pm for all guests who have reserved, in the dining room on the large table, or on the terrace. They must be reserved the evening before.

Use of Common Spaces

Facilities such as the swimming pool and sports facilities are at your disposal. We ask you to use them with care and to respect the opening hours.

Swimming pool:

The pool is not heated.

Water treatment is based on the chlorination principle.

For safety reasons, diving is prohibited.

For reasons of hygiene, no food or drink may be consumed in or around the pool.

Swimming is permitted from 9 a.m. to 8 p.m.

Outside access hours, the pool is alarmed.

Les Hauts d’Avignon points out that the pool is not supervised and declines all responsibility in the event of an accident.

Terrace :

For safety reasons, running is prohibited.

Only plastic glasses are allowed.

All other glass may only be used inside bedrooms or indoor living areas.

Sports facilities :

For safety reasons, we ask you to request access to the facilities before using them.

Les Hauts d’Avignon points out that there is no supervision during use of the sports facilities and declines all responsibility in the event of an accident.

Hygiene :

Shoes are not allowed in the house or on the terrace.

Guests are asked to leave their shoes in the checkroom (at the entrance to the house) and use their own slippers or those we offer for sale (open sandals 4€ – closed mules 6€).

Security

For your own safety and that of other guests, remember to lock the front doors. Make sure the gate is closed after use.

Do not divulge the entry code to strangers to Hauts d’Avignon.

Only guests staying at Les Hauts d’Avignon are authorized to enter the property and use the communal areas and swimming pool. All requests for access by other guests are subject to prior authorization by Les Hauts d’Avignon.

Personal effects

Les Hauts d’Avignon accepts no responsibility for theft, loss or damage to guests’ personal belongings.

A key to your room and to the house will be given to you on arrival.

A mini-coffin is available in the room. If you forget the code, please let us know so that we can open it with the key.

If necessary, you can ask to use the house safe. You will be given a deposit slip.

If personal belongings are left in the room at the end of the stay, they can be sent to the person concerned, at their request and expense.

Eco-responsibility

We encourage our guests to be eco-responsible.

Remember to turn off the lights when you’re away

Respect the rules for using air conditioning (set at 23°, windows and doors closed).

Respect the rules for using the heating system (set to 19°, windows and doors closed).

Les Hauts d’Avignon is connected to a septic tank. The use of toilets requires compliance with certain rules:

• do not use disinfectants other than those provided.
• only the toilet paper provided may be flushed down the toilet.
• Do not flush disposable tissues, paper towels, tampons, sanitary towels, wipes, condoms or wrappers down the toilet. Use the garbage cans provided for this purpose.

Rooms and washrooms are checked daily at no extra charge.

For environmental reasons:

• bed linen is changed weekly, unless requested by the guest (at no extra charge 1 time per one-week stay).
• towels, shower sheets and bath mats are replaced twice a week (unless requested by the guest)

Damage and disruption

The guest undertakes to return the rooms in perfect condition at the end of the stay, and to declare and assume financially any damage to the property or equipment for which he/she may be responsible. We ask you to report any incident immediately.

We ask you to respect the furniture, decorative objects and linen on display. Any missing object or undeclared damage will be invoiced to the customer at replacement value.

Meals can be taken on the terrace or in the dining room, but never in the room or rooms you occupy.

The wines offered by Hauts d’Avignon in the mini-cellars of the Saigon Suite and Masaï Room can be enjoyed in your room or in the common areas (Terrace, Lounge, Dining Room).

Guests are not free to use the kitchen.

You have free access to the room(s) you occupy, as well as to all common areas during your stay, without time restrictions. Consequently, if you return to the premises late at night, we ask you to respect the utmost silence for the peace and quiet of all.

Check-in & Check-out: for a Worry-Free Stay

Check-in :

Our guests will receive the warmest welcome. We promise to welcome you personally.

Please plan to arrive between 3 and 6 pm.

Early and late arrivals can be arranged on request, subject to availability. Please let us know in advance.

At the time of Check-In, for administrative and practical reasons, we ask you to send us :

• the first names, surnames and nationalities of all persons present during the stay, as well as the ages of children
• a telephone number (preferably mobile) where you can be reached (in case of emergency)
• an e-mail address
• a billing address
• the identity document of the person who made the reservation

RGPD: All these data remain confidential and are used only for our internal use, within the framework of our contractual relationship, and will not be communicated in any case to third parties except possible request of the authorities.

Check-out :

We would be grateful if you could leave before 10 a.m. so that the rooms can be properly prepared for the following guests.

If you are leaving after 10 a.m., please let us know in advance so that we can store your luggage in the checkroom.

Booking and payment terms – Cancellation policy

Rates

The prices indicated on the present site are prices including all taxes (Toutes Charges Comprises) in euros (€), VAT included, excluding tourist taxes. These are the prices for bookings made directly with Les Hauts d’Avignon without an intermediary.

Prices are per room, per night, for up to two people in a double room, for the chosen period.

Breakfasts, drinks and meals are not included in the price and are billed separately according to the menu available on site.

Tourist tax is extra, in accordance with current regulations.

Our rates and offers are subject to availability at the time of booking and may not be renewed for subsequent bookings.

Conditions, rates and offers are subject to change without notice.

As the ambiances of the house change frequently, the photos available on this site and on social networks are non-contractual.

Tourist tax

Tourist tax is a local tax that customers must pay to the owners, who then pay it to the Commune de Rochefort du Gard.

In accordance with article L 2333-29 et seq. of the Code Général des Collectivités Territoriales, the tourist tax is payable per night and per person, from January 1 to December 31 inclusive.

Rates have been set at 5% of the amount of each overnight stay per person (limited to a maximum of €3, except on reservation platforms). Minors are exempt.

How to reserve

Any reservation requested by a customer is subject to written confirmation by Les Hauts d’Avignon (e-mail). The customer must provide us with an e-mail address and a cell phone number.

At the time of booking, Les Hauts d’Avignon invites the customer to check the following elements:

• Contact details – in particular email address and cell phone number – so that you can be reached before and during the booking process.
• Room(s) booked, number of people, arrival date, departure date, number of nights, personalized requests (arrival and departure times, transfers, etc.).
• The total price of the reservation, the amount indicated being inclusive of tax, excluding tourist tax.

If the booking meets expectations, we invite the customer to pay the deposit within 48 hours. The deposit represents 30% of the total amount of the service booked.

Once the deposit has been received, the reservation becomes effective. By paying the deposit, the customer confirms full acceptance of the general conditions and house rules specified here.

If the deposit is not paid within the specified time, the reservation will not be confirmed.

Consequently, after 48 hours, the owner reserves the right to re-let the room(s).

This deposit will be deducted from the total invoice on the day the balance is paid.

Number of people

Reservations are made for a specific number of people.

If, on arrival, the number of people does not correspond to the number of rooms reserved, Les Hauts d’Avignon will refuse the extra people, or will offer them an extra room at the current rates and if availability permits.

In the absence of additional availability, the decision to refuse additional guests cannot be considered as a modification or breach of contract on the part of Les Hauts d’Avignon. Thus, in the event of the departure of a greater number of clients than those refused, the conditions for cancellation of the stay will apply and the total amount of the stay will be invoiced and due as soon as the clients leave. No refund will be possible.

In case of availability, the additional reservation will be taken on the spot; the terms of payment on arrival or the following morning will apply to the total amount of the reserved stay.

Payment terms for privatizations

For privatizations, payment is made in 3 instalments (by credit card, PayPal or bank transfer):
– A 1st instalment of 30% of the quote is required on receipt of the reservation.
– A 2nd instalment of 30% is required 45 days before the rental date.
– The balance is payable 10 days before the rental date. If you wish to pay the balance by bank transfer, you must arrange for it to be transferred to our account no later than 10 days before the rental period.

Reservations only become effective once the 1st deposit has been received, and payment of this deposit implies acceptance of the general terms and conditions.

In the case of privatization, a deposit of €2,000 is required.

This deposit is in the form of a cheque (not cashed).

When you arrive, we will ask you for full credit card details in addition to this cheque.

On your departure, we’ll give you a general tour of the property.

In the event of damage (within 48 hours of your departure), the cost of repair or replacement will be charged to this card and an additional invoice will be issued.

The deposit cheque will then be returned.

Length of stay

The stay is agreed for a fixed period, specified in the written confirmation sent to the customer.

Under no circumstances may the customer claim any right to remain in the premises.
We require a minimum 2-night rental for bed and breakfast accommodation.

Terms of payment

We accept payment in € only:

• species ,
• bank cheque (drawn on a French bank),
• bank transfer (IBAN available on request),
• PayPal (upon request),
• credit card (Visa and MasterCard) (pending)

The balance of the rental must be paid on arrival or the following morning.

All additional services (breakfasts, meals, drinks, wellness, transfers, etc.) are payable at the end of your stay.

Detailed invoices are given to the customer on departure: amount of accommodation, amount of any additional services, amount of tourist tax, amount of VAT applied.

Promotional offers

Les Hauts d’Avignon reserves the right to make promotional offers on its site or by any other means, relating to accommodation or services, in particular circumstances, or on a specific date or for a specific period.

As part of a promotional offer :

• the total amount of the stay must be paid at the time of booking within 48 hours
• offers cannot be combined
• it will not be reimbursed in the event of cancellation or modification of the reservation (article L121-20-4 of the French Consumer Code).